Terms & Conditions
Information We Collect
We collect information you provide directly to us and information collected automatically through your use of our website.
Information You Provide
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party providers)
Photos, family stories, documents, and other materials submitted for your project
Messages or inquiries you send us
Information Collected Automatically
IP address
Browser type and device information
Pages visited and time spent on our site
Referring website or source
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Provide and deliver our services
Process payments and fulfill orders
Communicate with you about your project
Send transactional emails and receipts
Improve our website and services
Maintain security and prevent fraud
Comply with legal obligations
We do not sell your personal information.
Project Materials and Family Content
When you provide photos, family stories, names, and other personal materials for your custom book:
You retain ownership of your content.
You grant us permission to use it solely for the purpose of completing your project.
We do not use your private family materials for any purpose beyond your project unless you grant written permission (for example, portfolio display).
If you request deletion of project materials after completion, we will make reasonable efforts to remove stored copies, subject to backup and legal retention requirements.
AI-Assisted Tools
We may use AI-assisted tools as part of our creative workflow. Your content may be processed through secure third-party tools solely to generate or refine elements of your project.
We do not use your content to train public AI models.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze site traffic and usage
Enhance user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Payment Processing
Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our servers.
Payment providers may collect and process your payment information in accordance with their own privacy policies.
How We Share Information
We may share your information with:
Printing and fulfillment partners (to ship your books)
Payment processors
Website hosting providers
Email service providers
Legal authorities if required by law
We only share information necessary for those parties to perform their services.
We do not sell or rent your personal information.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
Complete your project
Provide customer support
Comply with legal obligations
Resolve disputes
Project files may be deleted after a reasonable retention period.
Your Rights
Depending on your location, you may have the right to:
Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for certain uses
Request a copy of your data
To make a request, contact us at the email listed below.
Children’s Privacy
Our services are intended for adults purchasing custom books. We do not knowingly collect personal information directly from children under 13.
Any information about children included in custom book projects is provided by a parent or legal guardian.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about these Terms, please contact:
Remember Our Story
rememberrstory@gmail.com
